Tom Wallace is Senior Vice President of Delivery and Operations at Trustwave, where he leads the company's customer-facing delivery assurance, security and threat consulting, provisioning and support organizations, including the Trustwave Security Operations Centers. Since joining Trustwave he's led several teams, including implementation and network engineering services and product provisioning. Prior to joining Trustwave through the Intellitactics acquisition in 2010, Tom was Vice President of Customer Services responsible for all aspects of the customer experience including field services, technical assistance center, pre-sales engineering and consulting. Prior to Intellitactics, he held several director-level positions related to field services, pre-sales engineering and customer assistance with Portal Software and Sterling Software. Prior to joining Sterling Software, Tom held positions with several companies providing IT services. Tom has a bachelor's degree from James Madison University, and a master's degree in Management Information Systems from The American University.