• Hotels

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  • Organized crime syndicates are increasingly targeting hotels like yours for valuable data of all types. While credit card breaches are often the most widely publicized intrusions, cybercriminals are also focusing on back office systems including payroll and HR for direct access to company financial accounts and broader identity theft operations against your employees and guests. Regulations like the Payment Card Industry Data Security Standard (PCI DSS) are in place to help you protect cardholder data and your brand. But when 43% of breaches investigated by Trustwave occur in the retail industry and 81% of breaches were not identified by the victim, it’s clear that PCI compliance is not enough. A comprehensive data security program is required for today’s hotel chains to protect your business as well as your brand, while maintaining compliance with the PCI DSS.

    With deep expertise in the hotel industry and the broadest and most flexible portfolio of Managed Security Services in the business, Trustwave can help you simplify the complex process of maintaining your business security as well as compliance, so you can get back to delighting your guests.

    Need a partner to help engage your franchise or association owners? Trustwave can design and deliver a custom program for your brand. Learn about our National Account Program

Overview

  • From independant hotels to multi-site operations, from global brand owners to franchisees, Trustwave has helped hotels large and small get more efficient around compliance, improve protection of sensitive data, and fight the latest threats to their brand, while removing complexity and lowering costs. By partnering with Trustwave, you don’t have to worry about hiring a full-time IT staff, maintaining internal infrastructure or handling your own technical support.

    We provide complete and fully managed security and compliance services, designed exclusively for the needs of the hotel industry, and delivered at a flat monthly rate. Our services include:

    • Free consultation to assess your business environment, risk and needs
    • Integrated security technologies through a single source
    • 24x7x365 support and dedicated security and compliance analysts
    • Access to our cloud-based management portal
    • "Follow the Threat" Advanced Security Operations Centers
    • $100,000 Breach Protection Program
  • It was important to gain a partnership with experts in PCI compliance who could provide a best practice blue print and the assistance we needed to simplify the process. Trustwave provided us with just that.

    Trustwave Managed Security Services helps The New Yorker Hotel simplify PCI compliance, ensure protection of customer credit card information, and save time, money and manpower.

Services

  • Managed Security Services

    Through packaged bundles designed specifically for the demands of the hotel industry, we make easy for you to address PCI compliance and security without disrupting your focus. Whether you need basic validation services or full network security management with connectivity services, we deliver security the way you want it.

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      With our Compliance Essentials Package, we can help you simplify compliance with the PCI DSS and provide the tools you need to assess, track and document your compliance status. In short, we take the hassle out of meeting the basic PCI validation and management requirements so you can focus on your business.
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      Trustwave helps you go beyond the basics of PCI compliance to strengthen your overall defense against threats. With comprehensive network security combined with benefits of complete managed services and support, our Security Plus Package helps you maximize the impact of your security and compliance programs.
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      Enhance your daily business operations with our integrated connectivity solutions, including managed cellular broadband, wired broadband, backup cellular broadband and analog backup dial. A quality solution can increase employee effectiveness and customer satisfaction, as well as bring in more revenue.
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      A firewall is necessary to protect your data, networks and devices. Backed by our global network of Advanced Security Operations Centers (ASOCs), Trustwave Managed Firewall services offer around-the-clock support, deployment flexibility, integrated threat analysis and predictable costs so you can leave the heavy lifting to us and focus on running your business.

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      Managed Security Testing provides Trustwave SpiderLabs' unparalleled web application security testing and network penetration testing services on time, on budget and on demand via our award-winning portal. Four maintenance tests included with each tier of testing ensure you have continual insight into the security of your application or network.

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      Trustwave's Managed Security Information and Event Management (SIEM) solution collects, analyzes and stores logs from networks, hosts and critical applications. This service extends visibility beyond the network perimeter to the application layer to help businesses achieve more effective identification and mitigation of security threats, and compliance validation with numerous regulatory standards.

  • Additional Security Products

    From malware to advanced persistent threats to compromised insiders, threats to your hotel network are relentless. Trustwave's complete portfolio of network, application and data security solutions combined with broad and flexible managed security services can help you protect your business from advancing threats, optimize network performance, and increase operational efficiencies.

  • Network Security

    Network Access Control

    With the only industry-leading, agentless and agnostic network access control solution for corporate and user-owned mobile devices, Trustwave puts control back into the hands of IT administrators and helps to ensure a secure, productive and compliant computing environment.

    Application Security

    Web Application Firewall

    With our award-winning Web Application Firewall, you can continuously monitor your applications, instantly detect and prevent threats, mitigate the risk of data breaches, and address compliance requirements, including the PCI DSS (section 6.6).

    Content & Data Security

    Malware Protection

    Trustwave's industry-leading Secure Web Gateway allows organizations to detect malware on the fly without relying on signatures, gain zero-day protection against advanced threats and enable the safe and secure use of applications such as Facebook, Twitter and Gmail — all while minimizing confidential data loss and ensuring productivity and compliance.

Benefits

  • What can Trustwave do for your business?

    • Simplify PCI Compliance

      As a business owner you have a lot of responsibilities, and that's why we provide a simplified approach to the sometimes overwhelming challenge of achieving PCI compliance. With expert guidance and assistance, as well as easy-to-use tools, we'll guide you through the compliance process and remove the heavy lifting.

    • Proactive Monitoring

      Criminals and hackers do not keep regular business hours. At Trustwave, we understand the importance of around-the-clock security and provide you with 24x7x365 monitoring. With experts knowledgeable in the hotel industry keeping watch, you'll get the peace of mind you need, knowing that your network is protected from threats and that you're achieving maximum uptime.

    • Industry Experts on Tap

      Every day, we work with hotel owners just like you, to manage compliance programs and keep data and customers secure. Unlike other providers, we understand the unique challenges of your industry, and can show you the most efficient and cost-effective ways to solve them.

    • Improve Visibility and Control

      When it comes to running your business, you don't have time to waste - you need information at your fingertips. Our cloud-based portal gives you on-demand access to all your compliance and security services, and you can make support requests, see event history, run reports and manage your account through an easy-to-use dashboard.

    • Strengthen Your Security

      PCI compliance done the right way helps you create the strong foundation you need to protect your customers and your business. That's why we deliver a solid base for your PCI Compliance program, as well as additional security technologies and services that help you continuously strengthen your security posture.

    • Maximize Your Investment

      Our convenient packages and flexible options delivered at a fixed monthly rate make it easier for you to plan and budget. And with no hardware to purchase or maintain, and a single-source for your technologies and services, our programs are designed to help you maximize your resources and control your costs.


  • PCI Compliance is Required

    The Payment Card Industry Data Security Standard (PCI DSS) was created by the major credit card companies (Visa, MasterCard, American Express, Discover and JCB International) as a guideline to help organizations that process card payments minimize their risk of a security breach. As a result, business owners are required to implement security measures to ensure protection of their business and their customers.

    Confused about Compliance?Learn about the PCI DSS and why it’s important to your business.

How We Work

  • Security is all about trusted relationships. From the time we first meet, we’ll be focused on helping you to improve your compliance and security posture, take advantage of the latest technology innovations, stay ahead of malicious threats and drive efficiencies in service delivery across your business. Our experts are dedicated to your success. Come meet them.

  • Global Support

    Our certified team of global experts manages hundreds of thousands of devices and endpoints, and billions of compliance and security events each day, and we provision and support users around the world. Our mission – “Dedication to Every Customer’s Success” – means that no matter what your security or business goals, we’re partners in your success.

    Follow the Threat Operations

    We deliver our services through a global network of Advanced Security Operations Centers. Consider them your personal mission control. But instead of landing space shuttles, these global centers are staffed around the clock to monitor and immediately respond to security incidents that may be impacting your organization.

    Information Security Advisors

    Unlike other providers, Trustwave can give you access to a personal information security advisor, serving as your one-on-one contact to help you better design security to keep your business safe and ensure that you have the technologies and tools you need to meet your future business goals.

    Security People

Resources

  • Documents